Privacy Policy
Effective date: October 26, 2023
This Privacy Policy describes how CyberScan Solutions ("we," "us," or "our") collects, uses, and protects the personal information of users ("you" or "your") of the Advanced IP Scanner software and related services (the "Services"). CyberScan Solutions is located at 42 Innovation Drive, Kitchener, Ontario, Canada N2K 3G9. We can be reached by email at privacy@cyberscansolutions.com or by phone at +1 468-351-6769.
Information We Collect
We collect the following types of information:
- Information you provide directly: When you register for an account, purchase a license, or contact us for support, we may collect your name, email address, postal address, phone number, and payment information.
- Automatically collected information: When you use our Services, we may automatically collect information such as your IP address, device type, operating system, browser type, usage data, and diagnostic information. This data helps us to improve our services and ensure compatibility across different systems.
- Cookies and similar technologies: We use cookies and similar tracking technologies to collect information about your browsing activity on our website. This includes data on your preferences, session duration, and pages visited. Please refer to our Cookies Policy for more details.
How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain the Services: We use your information to operate, maintain, and improve our Services, including providing customer support and troubleshooting issues.
- To process payments: We use your payment information to process transactions and manage your subscriptions.
- To communicate with you: We may use your email address or phone number to send you important updates, notifications, promotional materials, and respond to your inquiries.
- To personalize your experience: We may use your information to personalize your experience with our Services, such as providing tailored recommendations or displaying content that is relevant to your interests.
- To analyze and improve our Services: We use aggregated and anonymized data to analyze trends, monitor the effectiveness of our Services, and identify areas for improvement.
- For security purposes: We use your information to protect our Services and users from fraud, security breaches, and other illegal activities.
Data Sharing and Disclosure
We may share your information with the following categories of recipients:
- Service providers: We may share your information with third-party service providers who assist us in providing and maintaining our Services, such as payment processors, hosting providers, and analytics providers. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
- Legal authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:
- Using encryption to protect sensitive data transmitted over the internet.
- Implementing access controls to restrict access to your information to authorized personnel only.
- Regularly monitoring our systems for security vulnerabilities.
- Conducting security audits to ensure the effectiveness of our security measures.
Despite our efforts, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
Your Rights
You have the following rights regarding your personal information:
- Right to access: You have the right to access the personal information we hold about you.
- Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Right to erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
- Right to restrict processing: You have the right to restrict the processing of your personal information in certain circumstances.
- Right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Right to object: You have the right to object to the processing of your personal information in certain circumstances.
- Right to withdraw consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us at privacy@cyberscansolutions.com. We will respond to your request within a reasonable timeframe, typically within 30 days.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This typically means we will keep your data as long as you have an active account with us. In some instances, we may retain data for longer periods to comply with legal obligations, resolve disputes, and enforce our agreements.
Children's Privacy
Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@cyberscansolutions.com. If we become aware that we have collected personal information from a child under the age of 16 without parental consent, we will take steps to delete such information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Effective date" at the top of this Privacy Policy. Your continued use of our Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
CyberScan Solutions
42 Innovation Drive
Kitchener, Ontario, Canada N2K 3G9
Email: privacy@cyberscansolutions.com
Phone: +1 531-274-1775